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PA Shop Sales Policies as of September 4th, 2014

30 Day Money Back Guarantee

If you are not satisfied with your purchase online or in store, you can return it for a refund or exchange within 30 days.

Some restrictions apply - please see below for details.

Canada Wide Shipping with:

  • • No Duty!
  • • No Customs Fees!
  • • No Hidden Fees!
  • • No Surprises!
  • • Easy Returns!
  • * No duty, no customs fees is for Canadian orders only

Sales

Guaranteed Lowest Price!

If you find a lower price with an authorized Canadian dealer, we will beat their price by 30% of the difference!

Use the form on the right side of any product page, call (877) 740-SHOP option 2, or join chat during regular business hours. Note: we cannot match pricing on demo or used products, or products that are no longer available.*All price matches subject to verification

Contact us if you would like us to match a price for you!

All website sales transactions are subject to confirmation by our web sales team.

Because of the wide selection of products and the range of models and various configurations available in professional audio and lighting products, as well as the rapid rate at which some products are replaced and/or discontinued, there may be product availability issues that are beyond our control.

Your order will be reviewed and confirmed by our web sales team during our business hours (10am-6pm EDT Monday to Friday, 10am-4pm Saturdays). At this time we will notify you if there are any problems with your purchase such as a manufacturer's indefinite back order or discontinuation of a product line. At this time we will also alert you to any potential problems regarding shipping and delivery, such as additional costs due to remote address or incorrect address information. Also, if necessary,we will notify you of any adjustments (plus or minus) to your shipping charges. (See the shipping section below for more details). Any points, benefits or discounts associated with online or in-store transactions are subject to validation and verification. Orders deemed invalid because technical issues, geographical location or fraudulent activity will not be processed.

Please contact us in writing with any specific concern regarding your order by e-mail and we will get back to you as soon as possible during normal business hours.


Security

This Web site is secured with a GoDaddy.com Web Server Certificate. Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption.

You can safely purchase whatever you like worry free! Contact us if you have any questions.

Privacy

We value your privacy! We will never share your personal information with anybody. When you create your account you have the option to receive newsletters and or promotional materials from us. If you decline, we promise to respect your wishes. If you change your mind at any time you can simply log in to change your personal settings.


Shipping

Shipping Address: Visa & MasterCard

If you entered a shipping address in addition to your billing address, the shipping address will require verification. To avoid delays, use Verified By Visa or MasterCard SecureCode, or contact your credit card's customer service department (the phone number will be on the back of your card) to add the shipping address details to your account for fast and easy verification. We will not ship orders to addresses other than the billing address unless the shipping address is verified by your credit card company.

Shipping Address: American Express

If you entered a shipping address in addition to your billing address, the shipping address will require verification. To avoid delays, ensure the American Express has your shipping address on file. We will not ship orders to addresses other than the billing address unless the shipping address is verified by American Express.

Verified Address: PayPal

We will process and ship orders to verified PayPal users and addresses only. Please click here to visit PayPal's website to find out how to get verified.

Free Shipping

We offer free ground shipping on most Canadian website orders over $99.00 (CDN). The following items do not qualify for free shipping:

  • • Raw Cable
  • • Fluids
  • • Cases
  • • Racks & Hardware
  • • Furniture
  • • Acoustic Enhancement
  • • Truss
  • • Speaker & Lighting Stands
  • • Stages
  • • Parts
  • • Remote Canadian addresses
  • • North American orders outside Canada

Contact us if you are not sure if your order qualifies.


Regular Shipping

We proudly ship using Purolator, Fedex and Canada Post for all of our orders across North America. If you prefer shipping by another means or have special needs, please contact us.

U.S. Shipping

Orders shipping to the United States may be subject to additional customs fess, brokerage fees, duties or taxes once they cross the border. The buyer is responsible for any fees added by U.S. Customs, the courier, any federal or state taxes added upon entry into the U.S.

Shipping Adjustments

When you order is confirmed by our web sales team, we will notify you of any adjustments (plus or minus) to your shipping charges. This can happen if there were errors entering the delivery address for the transaction, or if you order involves multiple items being shipped together, or if your order contains some items that qualify for free shipping and some that don't.

We will always strive to get you all of our customers the lowest shipping rates possible, and notify you at confirmation time.

Multiple Shipments

Free shipping and all shipping estimates are based on a single shipment for the entire order. If you require part of your order to be shipped separately, additional shipping charges will apply.


Warranty

All products purchased at PAShop.com are covered by their manufacturer's warranty.

On all products it is at least 1 year parts and labour (some items include a longer warranty as specified). During the warranty period, the manufacturer will cover parts, labour and return shipping for all problems covered by their warranty. Shipping and customs charges to the manufacturer or service depot are the responsibility of the customer. The problems covered typically include manufacturer's defects and problems that arise during normal use. Products that are abused or damaged through abnormal use or accident may not covered by warranty.

Contact us for a return authorization if you require warranty service or you can deal directly with the manufacturer. The PA Shop and PAShop.com are not responsible for the fulfillment of the manufacturer's warranty.


Returns

30 Day Money Back Guarantee

If you are not satisfied with your purchase online or in store, you can return it for a refund or exchange within 30 days of the original purchase date. some restrictions apply.

There are no returns on the following items:

  • Parts
  • Special Orders (unless they are confirmed as defective by the manufacturer)
  • Software or Hardware/Software bundles that have been opened
  • Electronic Delivery Items
  • If you would like to return your purchase contact us for a return authorization number.

    IMPORTANT: No returns will be accepted without a return authorization number.

    Products purchased at PAShop.com can be returned within 30 days as long as they are returned with all of the original packaging and accessories in the manner they were delivered.

    We will not accept returns of items that have been damaged or are missing any of the components or accessories originally delivered. A restocking fee of up to 25% will apply to returned items that appear opened, used or blemished.

    Original shipping charges from online purchases are non refundable.

    The customer is responsible for any return shipping charges on purchases from the online store, including any shipping charges for undeliverable orders due to error, cancellation or refusal.

    All returns are subject to authorization, and will be credited back to the card used for payment. It can take up to 5 business days to process the return.


    Cancellation

    You can cancel your order at any time before your order has shipped to you. Call customer service at (877) 740-SHOP (7467) or e-mail us.


    Taxes

    HST Rates vary by province. The HST rate that applies to your purchase will be adjusted as necessary before processing.

    Canadian residents outside Ontario are responsible for remitting any applicable provincial taxes on their purchase to the appropriate agency.

    Non Canadian residents are responsible for remitting any applicable taxes on their purchase to the appropriate agency.